Terms and Conditions - Jodrell Bank

Terms and Conditions for the supply of goods and services.

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We operate the website www.jodrellbank.net. We are a Royal Charter corporation registered in England and Wales under number RC000797 and with our registered office at Oxford Road, Manchester, M13 9PL. Our VAT number is GB 849 7389 56

1.2 Contacting us if you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. Please note that the cancellation applies to products and not to tickets. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. [You can also e-mail us at jodrellbankshop@manchester.ac.uk.] If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01477 571766 or by e-mailing us at jodrellbankshop@manchester.ac.uk
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.3 Contacting us if you are a business. You may contact us by telephoning our Visitor Services Team at 01477 571766 or by e-mailing us at jodrellbankshop@manchester.ac.uk . If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 16.3.

2. OUR PRODUCTS

2.1 Goods
a) The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
b) The packaging of the Products may vary from that shown on images on our site.

2.2 Admission Tickets

Categories of ticket holders
For the purpose of online ticket sales, the following definitions apply:

• An adult is aged 18 to 64 years old inclusive
• A concession means a senior citizen, student
• A senior citizen is aged 65 years and over
• A student means an adult or senior who holds any type of valid photographic identity card showing that they are a student (part or full time)
• A child is aged 4 to 18 years inclusive (a child must be accompanied by an adult)
• A child under 4 does not incur a charge
• A family of 3, 4 or 5 can comprise any variable of adults and children but must include both to qualify for a family ticket
• A group visit is a party of ten or more
• Proof of registered disability must be provided to enable free carers admission. We will accept the following documents:
(a)Letter/notice of entitlement for Disability Living Allowance/Personal Independence Plan
(b)Letter from your doctor
(c)Blue parking badge or Freedom Pass

• After the 1st of January 2023 Jodrell Bank is no longer able to allow free entry Blue Peter Badge holders.

Issue of online tickets
Once the booking has been processed you will receive an email confirmation to the email address you specified.

It is your responsibility to check, prior to purchase, that the information you have supplied to us in respect of your online ticket requirements is accurate. Jodrell Bank Centre for Engagement is only responsible for issuing online tickets in accordance with the information you provide.

Please retain your booking confirmation email as this is your annual ticket. You will need to keep this safe as you will need your ticket number in order to book in a re-visit, and to get your admission on the day you’re returning. Please bring it with you either on a paper print out or your mobile device when re-visiting.

Ticket purchase and validity
Once purchased, the date of which your ticket has been purchased cannot be changed without prior arrangement via our Visitor Services team. Payments for tickets are non-refundable. Tickets are only valid for the date and time (if relevant) stated upon them. If you find you are unable to visit after booking, please email us, so we can reallocate the tickets. It may be possible to move your booking to an alternative date subject to availability, but tickets are non-refundable. Alternative dates for add on tickets for Dome shows are subject to availability, but tickets are also non-refundable.

On arrival at Jodrell Bank Centre for Engagement, the following will be required:

• Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card) for each person to be admitted under the ticket. You will be asked to pay the full admission price in the instance of proof not being available.

• Your Annual Ticket, or your name and the booking reference number (provided at the time of purchase).

• The payment card used to purchase the on-line tickets on this website (Jodrell Bank Centre for Engagement reserves the right to refuse admission if the correct booking reference and/or payment card is not produced).

Conditions Specific to Annual Tickets
• Annual Tickets are valid for 12 months from the date of purchase.
• Annual tickets are non-transferrable. Please remember to bring photo ID with you when you visit using an Annual Ticket.
• Annual Tickets are non-transferable and non-refundable in part or whole. They may only be used by the signatory. Failure to comply will invalidate the ticket.
• The Annual Ticket entitles the bearer to 12 months entry to the Jodrell Bank Centre for Engagement from the date of purchase.
• Annual Ticket holders can book timed admission sessions online in advance but must notify the Visitor Services team if they are unable to attend.
• Annual tickets are not renewable.
• No entry can be allowed without a valid annual ticket number.
• Optional, bookable public events will incur an additional cost.
• Annual Tickets are not valid on occasional special event days (see our website for details), The stated fee will be applicable to enter these events.
• Cannot be used in conjunction with any educational visits.
• Cannot be used in conjunction with any other offer.
• Annual Tickets remain the property of the Jodrell Bank Centre for Engagement and the management reserves the right to withdraw the Annual Ticket at any time at their own discretion.
• It is your responsibility to keep Jodrell Bank staff up to date with any changes to your contact and personal details.
• Gift Aid tickets are non-transferrable and cannot be purchased for anyone other than the purchaser therefore cannot be given as a gift.

Conditions Specific to Event Tickets

• Entry tickets are non-transferable and non-refundable in part or whole.

• No entry can be allowed without a valid booking reference number.

Access to Jodrell Bank
A child (under the age of 16) must be accompanied by an adult at all times. Accompanying children under the age of 4 are admitted free of charge.
At Jodrell Bank Centre for Engagement we support and empower diverse audiences and communities to participate in science, culture and heritage. We aim to connect people with Jodrell Bank and with each other, and we understand the value of shared and inclusive experiences.
• Verbally abusive, harassing, discriminatory, undermining, or threatening statements or behaviour toward staff, volunteers or visitors are prohibited.
• The principles of diversity, inclusion, and equal access apply to all aspects of our operations, across all individuals.
• Jodrell Bank Centre for Engagement reserves the right, in its absolute discretion, to refuse entry into or remove from the Centre, any person. This includes but is not limited to a person who:
• Has behaved in a manner which, in the opinion of Jodrell Bank has, or is likely to, adversely affect the safety or enjoyment of other visitors.
• Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provide a breach of the peace.
• Is or appears to be under the influence of drugs or alcohol.

Any individual or group refused entry or removed from the site for any of the above reasons will not be entitled to a refund of all or part of any monies already paid.

To prevent offensive weapons or dangerous articles from being taken into Jodrell Bank Centre for Engagement, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched by Jodrell Bank Centre for Engagement staff.

Jodrell Bank Policies
• Jodrell Bank Centre for Engagement accepts no responsibility for injury to any member of your party during your visit, unless this is as a result of equipment failure
• It is prohibited to take into the Centre any pets or animals of any nature, with the exception of assistance dogs. We currently accept assistance dogs (which includes Autism Dogs) accredited by Assistance Dogs UK, these are listed here.
• All forms of smoking (including vaping) are strictly prohibited within the Jodrell Bank Centre for Engagement.
• Commercial photography and audio or visual recording of any kind are all strictly prohibited, unless prior authorisation has been obtained from Jodrell Bank Centre for Engagement. Photographs or videos for personal use may be taken.
• In order to protect the safety of people and our scientific work we do NOT allow vehicles OR remote-controlled devices on site. This includes hoverboards, skateboards, cycles, scooters and ride on toys etc and also devices such as drones, segways, model aircraft etc.
• Buggies and pushchairs are left unattended at their owner’s risk, and any baggage left unattended may be removed for security reasons.
• Jodrell Bank Centre for Engagement accepts no responsibility for damage to or loss of personal property brought into the attraction.
• Jodrell Bank is a radio silent zone. The use of mobile phones is prohibited on site.
• For technical or operational reasons, some facilities may be removed, altered or closed at any time. Jodrell Bank Centre for Engagement reserves the right to alter programme details if at any time it is deemed necessary or appropriate to do so due to circumstances beyond our reasonable control.

Donation terms
In making a donation (including a Gift Aid contribution to on-line ticket(s)) through this website you are donating, unless otherwise stated, to the University of Manchester, a registered charity by Royal Charter (RC00797, and charitable tax exemption number XR82062). This is the charity that runs the Jodrell Bank Centre for Engagement.

You may elect to make a Gift Aid donation when purchasing an on-line ticket. If you are a UK tax payer, the University of Manchester can reclaim 25p on every pound donated under the Gift Aid scheme if you have paid less UK income tax and/or capital gains tax than the amount of Gift Aid claimed on all donations in that tax year. Annual tickets can be gift aided at no extra cost to the consumer. Day tickets bought on the day can be gift aided by the consumer paying an additional 10% donation.

3. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

4. IF YOU ARE A CONSUMER

This clause 4 only applies if you are a consumer.
4.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5. IF YOU ARE A BUSINESS CUSTOMER

This clause 5 only applies if you are a business.

5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

5.2 These Terms and our Privacy Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy.

5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 6.3.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in Clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. OUR RIGHT TO VARY THESE TERMS

7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) Changes in relevant laws and regulatory requirements and
(b) In our discretion the change is necessary to improve or protect our operations.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This Clause 8 only applies if you are a consumer.

8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013 during the period set out below in Clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.2 However, this cancellation right does not apply in the case of:
(a) Annual Tickets, Admission Tickets, Locals’ Passes, events, workshops, courses and gifts of admission.
(b) Sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them.
(c) Any Products which become mixed inseparably with other items after their delivery.

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

Your Contract End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:

• One Product which is delivered in instalments on separate days.
• Multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period:

The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively, you may use a copy of the form which is attached at the back of these Terms as a schedule.

[You can also e-mail us at jodrellbankshop@manchester.ac.uk or contact our Visitor Services team by telephone on 01477 571766 or by post to Jodrell Bank, Bomish Lane, Lower Withington, Cheshire, SK11 9DL. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.]

8.5 If you cancel your Contract we will:

(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Products to us under this Clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

8.8 If a Product has been delivered to you before you decide to cancel your Contract:

(a) then you must return it to us without undue delay and in any event not later than 28 days after the day on which you let us know that you wish to cancel the Contract. You must send it back to us at our returns address which is Jodrell Bank, Bomish Lane, Lower Withington, Cheshire, SK11 9DL;
(b) unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery;

8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

9. DELIVERY

9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 18 for our responsibilities when this happens.

9.2 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

9.3 You own the Products once we have received payment in full, including all applicable delivery charges.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.
This Clause 9.5 only applies if you are a consumer.

9.5 If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under Clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

9.7 If you do choose to cancel your Order for late delivery under Clause 9.6 or Clause 9.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10. INTERNATIONAL DELIVERY

10.1 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

10.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

10.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

11. PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, please see Clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12. HOW TO PAY

12.1 You can only pay for Products using a debit card or credit card. We accept the following cards:

Visa
Visa Debit
MasterCard
JCB
Mastercard Debit

12.2 Payment for the Products and all applicable delivery charges is in advance. Your debit or credit card is charged when your order is placed.

13. OUR LIABILITY IF YOU ARE A BUSINESS

This clause 13 only applies if you are a business customer.

13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

13.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.

13.3 Subject to Clause 13.2, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.

13.4 Subject to Clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.

13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

14. OUR LIABILITY IF YOU ARE A CONSUMER

This Clause 14 only applies if you are a consumer.

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

15. EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control [including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport].

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

16. COMMUNICATIONS BETWEEN US

16.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

16.2 If you are a consumer you may contact us as described in Clause 1.2.

16.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

17. OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

17.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
…………………………………………………………………………………………………………………………………………………………………………………
THE SCHEDULE
CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To Jodrell Bank
Bomish Lane
Lower Withington
Cheshire
SK11 9DL

01477 571766
jodrellbankshop@manchester.ac.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Payment reference number:
Ordered on [*]/received on [*]:
Goods description:
Name of consumer(s),
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date
[*] Delete as appropriate
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