Our Coronavirus Response

On 17th March 2020, in light of the UK Government and Public Health England‘s latest advice relating to the coronavirus outbreak, The University of Manchester’s Jodrell Bank Discovery Centre closed for public visits. The health and wellbeing of our staff, volunteers, and visitors remains of paramount importance to us.

We do not know how long this closure will last, but we will be maintaining updates here, on our website, as well as on our social media channels. We’ve also put together some FAQs below that may help answer any questions you have at this time.

For now, we wish all our wonderful visitors, communities and partners the very best, and we look forward to welcoming you back to the UK’s latest UNESCO World Heritage Site for a day out with those you love soon.

The Jodrell Bank Discovery Centre Team

 

FAQs

When will you re-open?

Jodrell Bank Discovery Centre is part of The University of Manchester who have responded to the pandemic according to the advice of the UK Government and Pubic Health England. We will therefore only re-open when government advice allows us to, and only then with measures in place to ensure the health and safety of our staff and visitors.

Can I buy admission tickets for a future date?

As we don’t yet know when we’ll re-open, we’re unable to sell admission tickets for particular dates. However, you can buy vouchers for the future. Admission vouchers are a great way to support us during this time, and enable you to start planning your trip. If you buy a voucher now, we’ll process your order and send it out to you once we re-open. You’ll then be able to redeem your voucher within 12 months of us being open again. Buy a voucher online here…

What about an Annual Pass?

Yes, Annual Passes are a great way to enjoy Jodrell Bank year-round. You can still purchase Annual Passes but, as with vouchers, please bear in mind that we won’t be able to process these and send your passes out to you until we re-open. Your Annual Pass start date will coincide with the date we fully re-open so you won’t miss out by buying your pass now. Buy an Annual Pass online here…

Are you providing any online resources?

Yes, within just two days of closing, we launched Science Learning at Home, a brand new programme of online engagement enabling us to continue to share the inspirational science and heritage stories of this special place. You can find out more here…

How can I support Jodrell Bank Discovery Centre?

Jodrell Bank Discovery centre is part of The University of Manchester and is a registered charity. We work to protect, share and celebrate this important site and since opening in 2011, we have inspired over 1.3million visitors, including many families and school children. Over 85% of our income is generated from admissions, educational visits, group bookings, and sales in our café and gift shop, all of which rely on us being open. You can support us during this uncertain time either by purchasing vouchers (for yourself, or for others), by Annual Passes, or by donating. You can find out more here…

I purchased a gift voucher that will expire during the closure, what do I do?

All gift vouchers will be ‘paused’ for the duration of our closure. This means that expiry dates will be extended for the amount of time that we are closed, so you will still be able to visit us once we re-open.

I have an Annual Pass but can’t visit during the closure, what do I do?

As with gift vouchers, all Annual Passes will be ‘paused’ for the duration of our closure. This means, Annual Pass renewal dates will be extended for the amount of time that we are closed.

I have a Locals’ Pass, what about me?

As with Annual Passes, Local’s passes will also be ‘paused’ during the closure.

I have admission tickets booked in advance, what will happen to those?

Any live admission tickets have been transfered to ‘open tickets’. This means you can use your ticket to visit us any day that we are open within 12 months of the date your had purchased your ticket for.

I have tickets to an event that has been cancelled, what do I do?

You should have already received an e-mail from us asking if you would like to hold your ticket for a new event date, or receive a refund. If you haven’t heard from us, you can get in touch at jodrell.visitor.centre@manchester.ac.uk

What about bluedot?

We took the difficult decision to postpone bluedot 2020. Fortunately, much of the programme of science, music and culture will move to the new dates of 22-25 July 2020 and if you have a ticket, this will be transfered to next year’s festival. You can find out more about this here…

Can I purchase anything from your online shop?

Unfortunately we are unable to fulfil any orders at this time but we hope to get our award-winning shop back up and running again in the future.

I want to make a booking for my school to visit, how do I do this?

Unfortunately, as we don’t know when we’ll re-open or what guidelines might be in place at that time, we are currently unable to take any bookings for schools. If you would like to, you can sign up to our schools mailing list to be first to hear about new schools offers and dates, below:



I want to make a booking for my group to visit, how do I do this?

As with school visits, because we don’t know when we’ll re-open or what guidelines might be in place at that time, we are currently unable to take any bookings for adult groups. If you would like to, you can sign up to our groups mailing list to be first to hear about new group offers and dates, below:



Further questions?

If you have any further questions or queries, you can get in touch with us by e-mail at jodrell.visitor.centre@manchester.ac.uk