Terms and conditions

All uniformed groups must agree to the following terms and conditions:


Confirmation

Uniformed Group bookings must be confirmed via our online booking form, at least 2 weeks before your visit. We reserve the right to cancel bookings that are not completed by this time.

Extra numbers

If on the day you bring more children/adults than you originally paid for, these must be paid for upon arrival. However, we cannot accept more than 30 children per group. This is due to the legal maximum capacity of our indoor lunch spaces.

Absences on the day

We regret that we are unable to provide refunds for children who do not show up on the day. Processing refund payments for education groups is a time-consuming process. In order to provide an efficient service, and to keep costs as low as possible, we are unable to issue refunds.

Behaviour of pupils/students on site

All children must be actively supervised by a responsible adult at all times during their visit.There must be a suitable ratio of adults to children, taking into account pupils’ age and maturity (we recommend a ratio of 1:7).