Terms and conditions

All uniformed groups must agree to the following terms and conditions:


Confirmation

Education bookings must be completed, via our online booking form, at least 28 days before your visit. We reserve the right to cancel bookings that are not completed by this time.

Payment

Payment must be made at least 21 days before your visit. If your organisation is unable to do this, you must have agreed another means of payment with us by this time. We reserve the right to cancel bookings after this deadline.

Extra numbers

If on the day you bring more children/adults than you originally paid for, these must be paid for upon arrival. However, we cannot accept more than 35 pupils/children per group. This is due to the legal maximum capacity of our teaching and indoor lunch spaces.

Reducing your numbers

If you need to reduce the numbers of your booking, you must do so at least 21 days before your visit. Otherwise we reserve the right to charge your organisation the original full cost of your visit. This is to cover staffing costs and resources which will already have been booked and purchased.

Absences on the day

We regret that we are unable to provide refunds for children who do not show up on the day.

Cancelling your trip

The University of Manchester operates the following cancellation policy:

If you cancel your visit 21 days or more in advance, your organisation will be refunded the full cost of your visit, minus your deposit. If you cancel your visit fewer than 21 days prior to the date of your trip, your organisation will be charged the full cost of your visit. This is to cover staffing costs and resources which will already have been booked and purchased. If we are able to fill your booking, we may be able to offer a refund at our discretion.

Late arrivals/early departures

If for any reason your group is late arriving, or needs to leave earlier than planned on your itinerary, your booked workshops may need to be shortened, or cancelled.

Behaviour of pupils/students on site

All children must be actively supervised by a responsible adult at all times during their visit.There must be a suitable ratio of adults to children, taking into account pupils’ age and maturity (we recommend a ratio of 1:7).

Cancellation due to severe weather

In the rare circumstance of severe weather causing your trip to be cancelled in an unforeseen and unavoidable circumstance (e.g. snow or storm), we will endeavour to reschedule your trip for a future date.