How can I contact you?
You can contact our school bookings team on 0161 306 9520, or email us on email@example.com (please note enquiries for provisional bookings must be made over the phone).
Can we bring any adults free of charge?
Please note that all pupils must be accompanied by a responsible adult at all times whilst on site.
We do provide a certain number of free adult places for school bookings. This number will depend on the age of learners you are bringing:
- Early Years: 1 adult free for every 5 children
- Key Stage 1: 1 adult free for every 6 pupils
- Key Stage 2: 1 adult free for every 7 pupils
- Key Stage 3 and above: 1 adult free for every 10 students
Adults required for 1:1 support or similar are also admitted free of charge.
Any additional adults over this ratio are charged at £5.50 each.
Do you have risk assessments I can download?
Yes. Please see our risk assessment page.
Teachers can also come for a free planning visit to assess the risks at the Discovery Centre before your trip. Simply show proof of employment (such as your staff card, or a school letterhead) at reception upon arrival.
What are the minimum and maximum numbers?
There is no minimum or maximum size of group for exhibition-only bookings.
However, the maximum number of pupils/students we can fit in one of our indoor lunch spaces is 35. If you are bringing more than this number, your group will need to be timetabled multiple slots in our picnic areas.
Can I check out the place before my trip?
Yes. In order to familiarise yourself with the Discovery Centre and/or complete a risk assessment, you are welcome to come for a free teacher’s planning visit. Simply bring proof of employment (such as your staff card, or a school letterhead) and show it at reception upon arrival.
Is Jodrell Bank accessible for special needs?
The Jodrell Bank Discovery Centre has been designed to be accessible to all. We try our best to meet all requirements, but if you have a query, please contact us.
For those with limited mobility and wheelchair users:
- All our buildings are fully accessible
- There are accessible toilet facilities available in all buildings
- Our exhibitions and interactive displays cater for wheelchair users
- Our schools workshops (including the Inflatable Planetarium) are fully accessible
For those who are deaf and hard of hearing:
- Induction loops are fitted in exhibition and education spaces
- All our video exhibits are subtitled
Will someone show us around on the day?
We do not offer tour guides as part of your day. Your time around the Discovery Centre will be self-guided. However, our expert staff will be on hand in our exhibitions to provide assistance and answer any questions.
We have also created a set of worksheets to help guide your group around our exhibitions. Please see our worksheets page. If you wish to use these, please print them out and bring them with you on the day.
Will there be an indoor space for lunch?
Yes. As part of your day we will schedule you a 30 minute lunch slot in one of our indoor picnic areas. Alternatively, you are welcome to use one of our outdoor picnic areas, if preferred.
Can we climb the Lovell telescope, or go into the Control Room?
Sorry, no. Visitors are not allowed into the observatory building or up the Lovell telescope. The observatory is a working environment and the Lovell telescope is in use 24 hours a day, 365 days a year!
What happens if some of my pupils are sick and can't come on the day?
Unfortunately, we are unable to provide refunds for learners who do not show up on the day.
Processing refund payments for schools is a time-consuming process. In order to provide an efficient service, and to keep costs for schools as low as possible, we are unable to issue refunds.
Please see our full terms and conditions.
Can I cancel, or make changes to my booking?
Changes to your booking, or cancellations, must be made more than 21 days before your visit. After that time, we reserve the right to charge the full cost of your visit.
This is to cover staffing costs and resources which will already have been booked and purchased.
Please see our full terms and conditions.