How can I contact you?
You can contact our school bookings team on 0161 306 9520, or email us on firstname.lastname@example.org (please note enquiries for provisional bookings must be made over the phone).
Can we bring any adults free of charge?
For all adults attending workshops on Home Educator visits, we charge a reduced entrance fee of £5.
If you want to come on the day, but you don’t want to participate in any workshop sessions, you can pay the usual entrance fee on arrival (see here for our list of admission prices).
Only those who have paid for workshop places will be allowed into our interactive workshops. This is because we cannot exceed the maximum number of people in our teaching spaces.
Do you have risk assessments to download?
Yes. Please see our risk assessment page.
Trip organisers can also come for a free planning visit to assess the risks at the Discovery Centre before your trip. Please organise this with our education booking team, so they can make sure our reception staff know to expect you.
All children must be supervised by a responsible adult at all times whilst on site.
What are the minimum and maximum numbers?
There is no minimum size of group; however there is a minimum charge of 15. That is, you are welcome to bring fewer than 15, but please be aware you will be charged for 15.
The maximum number we can typically accept per day is 210 (6 groups of up to 35). However, sometimes this number is lower due to special events at the Discovery Centre.
How long is a visit at Jodrell Bank?
In order for you to get the most out of your trip, we strongly recommend you spend at least 4.5 hours on-site for a visit with two workshops, or 3.5 hours for a visit with one workshop.
This will give you at least 25 minutes in each of our exhibition spaces, a 30 minute lunch break, your 50 minutes workshop(s), plus sufficient turnaround time at arrival and departure.
We recommend the following arrival and departure times, if possible:
- 10:00am to 2:30pm for two workshops
- 11:00am to 2.30pm for one workshop
Can I check out the place before my trip?
Yes. In order to familiarise yourself with the Discovery Centre and/or complete a risk assessment, you are welcome to come for a free planning visit. Please organise this with our education booking team, so they can make sure our reception staff know to expect you.
Is Jodrell Bank accessible for special needs?
The Jodrell Bank Discovery Centre has been designed to be accessible to all. We try our best to meet all requirements, but if you have a query, please contact us.
For those with limited mobility and wheelchair users:
- All our buildings are fully accessible
- There are accessible toilet facilities available in all buildings
- Our exhibitions and interactive displays cater for wheelchair users
- Our schools workshops (including the Inflatable Planetarium) are fully accessible
For those who are deaf and hard of hearing:
- Induction loops are fitted in exhibition and education spaces
- All our video exhibits are subtitled
Will there be a quiet area?
In the Space Pavilion building, we have a small first aid room, which can be used as a quiet space. This room is kept locked; please speak to a member of staff if you would like to use it.
Will someone show us around on the day?
We do not offer tour guides as part of your day. Apart from your workshop sessions, your time around the Discovery Centre will be self-guided. However, our expert staff will be on hand in our exhibitions to provide assistance and answer any questions.
We have also created a set of worksheets to help guide your group around our exhibitions. Please see our worksheets page. If you wish to use these, please print them out and bring them with you on the day.
Will there be an indoor space for lunch?
Yes. As part of your day we will schedule you a 30 minute lunch slot in one of our indoor picnic areas. Alternatively, you are welcome to use one of our outdoor picnic areas, if preferred.
Can we climb the Lovell telescope, or go into the Control Room?
Sorry, no. Visitors are not allowed into the observatory building or up the Lovell telescope. The observatory is a working environment and the Lovell telescope is in use 24 hours a day, 365 days a year!
What happens if some of my group are sick and can't come on the day?
Unfortunately, we are unable to provide refunds for those who do not show up on the day.
Processing refund payments for education groups is a time-consuming process. In order to provide an efficient service, and to keep costs for groups as low as possible, we are unable to issue refunds.
Please see our full terms and conditions.
Can I cancel, or make changes to my booking?
Changes to your booking, or cancellations, must be made more than 28 days before your visit. After that time, we reserve the right to charge the full cost of your visit.
This is to cover staffing costs and resources which will already have been booked and purchased.
Please see our full terms and conditions.